Testimonials

What Leland customers are saying . . .

A STUDENT FROM OUR CASTING CLASS

Hey Rachel,  Caught my first fish today -- a 16 inch rainbow!  She was beautiful!  Sun Valley is awesome.  Had a great time on the water today...  I can see why fly fishing can be so addicting!
Thanks so much for sharing your knowledge.  The guide was very impressed with my casting!  See you in Sonoma soon!
Cheers,
James

A CUSTOMER FROM THE EAST COAST

Ariel,  Thanks so much for your help. You and your shop are the best in the country. I know I can be a pain in the ass with all my questions and also changing my mind a lot. I live on the other side of the country and I only buy from you guys because of your customer service. I really appreciate the time and effort you guys give to me. I just wanted to say that I really appreciate it.
Thanks
Gary C.

A CUSTOMER FROM OUR UPGRADE PROGRAM

Ariel,  I want to complement you guys on the upgrade program.  It works very smoothly.  I just received my new stuff!  Anyway, I have some more rods and reels that I'd like to send in. 
Thank you,
Greg P.

A CUSTOMER FROM OUR SONOMA RANCH CLASSES

Just wanted to drop a note to let you know about the superior service I received from Scott when ordering a few items for a recent trip. The above and beyond service and extra touches go a long way. His help turned my single order into a new loyal customer.
Scott, Look closely at the photo and you’ll see one of the flies you threw in the box, they were the guide’s favorites.

Keep up the good work. 

Best,
Carson L.

A CUSTOMER FROM OUR SONOMA RANCH CLASSES

Hi Rachel and gang!!
Thank you so much for all the great customer service!!  I had the time of my life with you and John...and meeting Heidi too!!!!
For 6 months I've read fly fishing books, watched tons of YouTube videos, studied bug books and drooled over the gear in Abel, Winston, Hardy and Simms catalogs, dying to get started on this great sport :))  I can't tell how glad I am that I waited long enough to have my first "hands on" experience at Lelands education center!!  The first time is a "make or break" situation and no matter where the sport takes me from here, I will NEVER forget my incredible introduction to fly fishing and fly tying and the team that made it such a great beginning!!  I hope to make John proud someday with my tying skills....LOL.

You all feel like family to me now and I look forward to future  
fishing endeavors with you.

Sincerely your customer for life,
Chris F.

A CUSTOMER FROM RENO, NEVADA

Thanks for your efficiency in getting the materials to me last week. I'll definitely be ordering from you in the future.
You guys rock.
Luke

OUR YOUNGEST CUSTOMER...OUR DEEPEST GRATITUDE

A mom took her son to "another fly shop" to gear up for his new addiction to fly fishing.  Upon arrival the boy turned to his mom and said, "Mom I need so much of this stuff.... but I only shop at Leland".

A CUSTOMER FROM OUR "LIVE CHAT"

Keith, Thank you for taking the time to help me with this inquiry.  As well as using you for all my fly fishing purchases in the future I will make sure to tell everyone I know about how wonderful and helpful you have been.  Your assistance has been appreciated!
Brandie

A CUSTOMER FROM SAN FRANCISCO, CALIFORNIA

Hi everyone, I had a great time visiting GGAC, Leland and getting a casting lesson from THE George.
My story has been published and you can check it out here:
http://thebolditalic.com/maras/stories/261-fly-girls
Thanks again for the fabulous time. I'll be back!
Mara

A CUSTOMER FROM GLASGOW, SCOTLAND

Hi Guys, Over the years, since May 1997, when I bought my first Sage rod fifteen footer from you personally at the shop in Bush Street you have continued to look after my fishing needs – more Sage rods, Abel reels and Simms wading gear – with exemplary customer service, efficiency and courtesy. My visits to the USA either for business or pleasure have always had added value in my ability to contact yourselves, more often or not in the person of Keith, and arrange for gear to be sent to me, often by next day, wherever I happen to be stateside...

A CUSTOMER FROM MANKATO, MINNESOTA

Thanks for the sandals and the great service.  I intend to buy a few more pairs of these and I WILL buy them from you when the time comes.  Loved the recycled box idea.  Good for you.

Thanks again.  I'll spread your name!

 

A CUSTOMER FROM KIRKLAND, WASHINGTON

You're the greatest to remember my needs like this!  Unfortunately I already purchased a pair of wading boots.  I found a pair of Danner boots that fit perfectly.

I really appreciate fantastic customer service like this, and I will definitely use your store in the future because of it!  Print this out for your boss -- you're a great employee for the store, and he or she should know it!

 
Thanks again - you've won my business.

 

A CUSTOMER FROM LINDGO, SWEDEN

Everything have worked excellent.  My friend have brought home the package without any problems.
 
Thank you very much for the services and efforts to make this purchase possible.  I can inform you that I have saved about $250 by purchasing the gears from you.

 

A CUSTOMER FROM THE UNITED STATES

First let me thank you for your response.  Most companies do not "service" their non-paying (ie; technical questions, etc.) customers at all.  However, to receive your response a) so quickly and b) with the quality and quantity of information that reflected your opinions, like we were sitting across from each other with a good bottle of scotch to finish.  I am truly impressed and indebted to you for your help and advice.  I will continue to buy and support the quality Sage brand name.

    
I would ask that you pass this note on to your supervisor, because I am truly impressed by your efforts herein.  I would read this to my customer service people.

 

A CUSTOMER FROM THE CZECH REPUBLIC

This is to confirm that I received the parcel.  All went smooth and no problems with custom declarations.  Thanks again for the super service and the fair shipping conditions.  The SIMMS products are great and I'm looking forward for start of fishing season (this is on April 16th here).

 

A CUSTOMER FROM ROWYATON, CONNECTICUT

I placed an order with you a couple of weeks ago and wanted to send off a quick thank you not only for your great advice on what I should get to outfit my new RL Winston 3wt LT. but also for the hand written note with my order.  You don't see that much anymore. Certainly didn't go unnoticed. And the hat ... just icing on the cake!

 

You must have blessed the rod before shipment too because I hooked my first spring trout about three casts in.

 

One very satisfied customer,
RW

 

A CUSTOMER FROM AUSTRALIA

Once again thanks for all your efforts.  Might sound strange that I don't know what line I want as yet - I'm being given a yellow ultra3 saltwater but haven't yet established if that's a floating or intermediate line.  If it's the later I'll be after a GPX 7wt otherwise an intermediate and there I have no idea.  Rod purchases still look favorable so when I'm ready a little later this year I'll be in-touch does the $75 cover shipping rods?  Finally I'll make sure I spread the Leland word around my fishing circles - I think your efforts have been outstanding.

 

A CUSTOMER FROM MONTANA

I wanted to thank you for the amazing service! Throwing in the hat was very nice, but the thank you post card is what really astounds me, especially for a $19.95 purchase (and no shipping!)  My husband tells me that the drawing is a mayfly. I'll keep it on my wall in my office so I can remember Leland's the next time I can't find something at my local fly shop.

A CUSTOMER FROM FLORIDA

The package arrived yesterday in perfect condition with everything in there as ordered.  And thanks for the cool drawing.  That's a Permit there, right? I saw a big one while snorkeling at Pennecamp.  I got real close - it didn't seem to be bothered by me at all.  That was awesome.

A CUSTOMER FROM NEW YORK

Hope all is well.  I received my Sage rod today, very exciting. Thank you for sending the tarpon flies.  I'm going to Ascension Bay in November, hopefully I can catch some fish and send you some photos.  I always get great service when I order my rods and reels from Leland, keep up the great customer service.

A CUSTOMER FROM CALIFORNIA

I just wanted to take a minute to thank Leland Fly Fishing Outfitters.  I recently placed my first order online and couldn't have been more pleased with the service.  The website was easy to use, and order from.  The email updates regarding the status of my order were a welcome surprise.  I received my order on time and in perfect condition.  And throwing in a hat with my order was really above and beyond ... You have a customer for life!  I'm proud to wear my Leland hat and share my satisfaction with all my fishing buddies.

A CUSTOMER FROM SINGAPORE

These are the tools of the trade today. The new Sage Z-Axis 690-4 is the rod!! Its awesome, its a animal of a rod! I love it. I think Sage have got it right! Its near perfection, cast well, handle fish well, its a pleasure to cast even into that strong wind here in NZ, I sure got it push to the limits today. Its so light so hardly feel it in your hand. Its like driving a " nice " car. Power and control at your helm, good feeling huh!!! All I can say is it is just Awesome!!!!! I love it.

A CUSTOMER FROM ARKANSAS

Good Evening! I just received my order from you. I want to compliment you on your excellent service. Also, for the unexpected pleasure of a great looking hat. (Great marketing and great products!) I feel as though I am new to the sport having a hiatus of some 30 yrs. I think I have forgotten most of what I learned. I tied my first fly last Saturday and I am hooked again. Thanks and I look forward to doing business with you in the future. 

A HAPPY CUSTOMER FROM CALIFORNIAA

Without your last minute casting tuition, and great choice in flies, this photo would not have been possible. Thanks for all of your help and I look forward to using you guys in the years ahead.
Tight lines! 

ANOTHER HAPPY CUSTOMER FROM CALIFORNIA